Godwill Onyewuchi
Head of Operations
Conversational commerce is not just a buzzword anymore. It is the reality of how people shop today. Customers don't want to navigate complex websites. They want to ask a question and get an answer instantly.
The Shift to Chat
By 2025, it is estimated that 70% of all e-commerce interactions will happen via chat interfaces. This shift is driven by the need for instant gratification and personalized support.
Merchants who adapt to this shift are seeing 3x higher conversion rates compared to traditional web stores. It turns a transaction into a relationship.
